How do I track the status of my order?
Our automated systems always have the latest status of your order and you would receive the same information if you contact us. You can always obtain the latest status of your order on the order status page.
How soon can you ship my product?
During the height of the season, this is by far our number one frequently asked question. We totally understand that once you have made the decision on what model to buy, you want it shipped as soon as possible. Most products are shipped within 24 hours of order. You can read our entire shipping policy here.
Will my items come in one package?
All Dolphin robots ship directly from manufacturer warehouses that are distributed across the country. If parts and accessories were ordered along with the Dolphin robot, they will ship separately and you will receive tracking numbers on all shipments.
How do I register my Dolphin pool robot?
You can register your Dolphin robot for warranty purposes directly on the manufacturer’s website by clicking here.
Company address:
Pool Partz LLC
PO Box 1301
Marlton, NJ 08053
I have a question about a Dolphin pool robot – where can I find more information?
You’ve come to the right place. We have compiled a list of frequently asked questions about Dolphin pool cleaners here.
Why buy from Pool Partz?
For over a decade, Pool Partz has been an exclusive reseller of Dolphin robotic pool cleaners and have thousands of customers that joined the Dolphin family. We fully understand the entire Dolphin product line and just aren’t in the business to sell you any brand of pool cleaner like the rest of our competition. Because Dolphins are the best in the industry, we don’t sell any other brand. Please think about that before your purchase – do you want to purchase from a reseller that is selling the myriad of brands out there or should you buy from a reseller that is solely committed to the Dolphin line? You can read more about the Dolphin product line and what features you should look for by reading our blog articles. As the exclusive reseller of certified refurbished Dolphin robotic pool cleaners, we strive to keep our prices as low as possible to provide you with the maximum amount of savings without having to use coupons. Because these units are shipped directly to you from the manufacturer, Maytronics takes great pride in delivering a quality product. You can read our return policy here.